Frequently asked

QUESTIONS

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Billing

What payment methods do you offer?


We accept Visa, Mastercard and PayPal. We do not accept personal checks, money orders, Bitcoin or Purchase Orders at this time. Any checks or money orders received in the mail will be shredded and disposed of properly. PayPal is free to use, but requires that you set up an account on their website. Once you have an account, select the PayPal option in the Payment Method section of our order form then click on the yellow button in the right-hand column. You will be taken to PayPal's secure servers to complete your payment, and returned to our website for order confirmation.




Will I get refunded for a package that was "return to sender?"


Because most cases can be prevented by the buyer, we charge a $2.00 restocking fee for each item returned to us.*

Below are the reasons why a package would be “Returned to Sender.”
* Unclaimed – restocking fee charged
* No Such Address – restocking fee charged * Address Incomplete – restocking fee charged * Moved/Unknown – restocking fee charged * No Such Post Office –full refund (how is that your fault?) * Refused – restocking fee charged
All packages returned to us come with one of the reasons checked off by the mail courier on a separate form.




I typed my credit card wrong and it got denied. How can I reorder the same books again?


Currently we do not have a way for you to recreate your order exactly. We are a used book store and don't carry multiple copies of many of our books. When you add a book to your cart, you are adding a specific copy that we have on our shelves. If your payment is declined, the books from your order are placed back on the shelf, and the potential exists that they may have been sold to someone else. For this reason we cannot simply refill your cart and reprocess the card.

We ARE, however, working to improve our checkout process to verify credit cards more quickly and give you a chance to fix any typos before an order is completely submitted.




Do you charge sales tax?


We charge the local tax rate for each state, and follow all tax collection guidelines on a state-by-state basis.





General

What condition are your used books in?


Each book is individually rated by a Flipping Books and Stuff staff member. Below are the different condition ratings and definitions: New: (prices vary) - Just like it sounds. A brand-new, unused, unread copy in perfect condition. Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text. May include notes that do not obscure the text).




Will my cover be the same one displayed?


We have tried to match every cover that we have in stock with the one we are advertising. Unfortunately we still cannot guarantee you will receive the same cover image listed with the item because some covers are update with words, author updates, subtitles, and reviews. Please note, display images are always stock photos unless otherwise specified.




Do you accept book donations?


Not at this time.





Customer Service


Email us and notify us that you would like to cancel your order.

To help expedite your request, please include your order number in the body of the email and type the phrase "Cancel Order" in the subject line.

If there is anything we can do prior to cancelling your order that will fix the problem for you, we will do our best to accommodate your wishes.




Damaged or Incorrect Items


If you receive a damaged or incorrect item, or are unsatisfied with your order for any reason, please contact us. One of our dedicated Customer Service Representatives will work with you to resolve any issues you may have with your order, often without the need for a return.




Missing Item


If you have not received your order by the end of the estimated delivery time, check your tracking information for the current status of the package. We always suggest that you check with anyone in your office or household who may have received the package and neglected to tell you. If there is no indication of the current delivery status and you still have not received the package, please contact us and one of our Customer Service Representatives will be happy to assist you.




How do I add more to an order I've already submitted?


Unfortunately, there is no way to add more books to an order that has been submitted and paid for.

However, you can always start a new order. We have no limit to the number of orders you may place.





P. O. Box 74
Moreland, GA 30259

470-798-0203

flippingbooksandstuff@gmail.com

www.facebook.com/FlippingBooksandStuff

© 2023 by Flipping Books & Stuff.